Troubleshooting

I can't connect to Wi-Fi during set-up

Logout: If you have already logged into your Board, logout. Select the menu icon in the upper right corner. Select Settings (gear icon) and “Logout”. Connect to Wi-Fi:. Access the alternative connectivity interface as shown in this short video. Selec

I can't connect to Wi-Fi after the initial set-up

If you are having trouble re-connecting to Wi-Fi after the initial set-up of your Board, please check your software version and the proceed to the appropriate steps below. You can find this number under Settings > System. If your software version is

My Board is updating but it is stuck at 0% or won’t progress

Wait up to 15 minutes to see if the update begins. If there’s still no progress, restart your Board:. Hold down the round, center power button. When prompted, select "Restart". Once restarted, the update should automatically resume. If you continue t

My piece isn't working correctly

If a piece isn’t being recognized or responding as expected, try the following:. Remove the shipping film on your Board. The piece technology will not work with the shipping film on. The Board does not need (and does not work with) a screen protector

The game is freezing while I am playing

Gameplay automatically pauses if any of the below take place:. Bloogs - Tutorial: If the physical pieces don’t totally cover the white outline of a piece in tutorial levels, gameplay won’t advance. In the case of the bungee tutorial, the yellow sides

I can’t create my account during setup

If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live, you can always schedule a call with our team here,

I can’t download games

Ensure your Internet connection is stable. From the Library, tap the Settings menu in upper right. Tap the Network icon. Restart your Board:. Hold down the round, center power button. When prompted, select "Restart". If the issue continues, please tr