Troubleshooting
Help for common issues, including WiFi setup. Email us at [email protected] for additional support.
I can't connect to Wi-Fi during set-up
If you’d prefer to connect with us to get set up, you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.Logout: If you have already logged into your Board, logout.Make sure you are log
I can't connect to Wi-Fi after the initial set-up
If you are having trouble re-connecting to Wi-Fi after the initial set-up of your Board, please check your software version and the proceed to the appropriate steps below. You can find this number under Settings > System. If you’d prefer to connect w
My Board is updating but it is stuck at 0% or won’t progress
Wait up to 15 minutes to see if the update begins. If there’s still no progress, restart your Board:. Hold down the round, center power button. When prompted, select "Restart". Once restarted, the update should automatically resume. If you continue t
My piece isn't working correctly
If a piece isn’t being recognized or responding as expected, try the following:. Remove the shipping film on your Board. The piece technology will not work with the shipping film on. The Board does not need (and does not work with) a screen protector
The game is freezing while I am playing
Gameplay automatically pauses if any of the below take place:. Bloogs - Tutorial: If the physical pieces don’t totally cover the white outline of a piece in tutorial levels, gameplay won’t advance. In the case of the bungee tutorial, the yellow sides
I can’t create my account during setup
If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live, you can always schedule a call with our team here,
I can’t download games
Ensure your Internet connection is stable. From the Library, tap the Settings menu in upper right. Tap the Network icon. Restart your Board:. Hold down the round, center power button. When prompted, select "Restart". If the issue continues, please tr