I can't connect to Wi-Fi after the initial set-upUpdated 2 months ago

If you are having trouble re-connecting to Wi-Fi after the initial set-up of your Board, please check your software version and the proceed to the appropriate steps below. You can find this number under Settings > System. 

If your software version is less than 1.3.8

• Logout: If you have already logged into your Board, logout.

  • Select the menu icon in the upper right corner

  • Select Settings (gear icon) and “Logout”

• Connect to Wi-Fi:

  • Access the alternative connectivity interface as shown in this short video

  • Select "Network & Internet"

  • If needed, toggle off "Airplane mode"

  • Select "Internet" and connect to your preferred network

• Date and Time: If the network shows “limited connectivity,” check that the date and time are accurate.

  • Select “System” then “Date & Time”

  • If the date/time are incorrect, disable “Set time automatically”

  • Manually update the date and time

  • Reconnect to your preferred network 

• Restart your Board:

  • Hold down the round, center power button

  • Select "Restart" when prompted

• Proceed with your Board setup

  • Create your Board account or sign-in using your existing account to continue setup 

If your software version is 1.3.8 or greater:

• Logout: If you have already logged into your Board, logout.
  • Select the menu icon in the upper right corner
  • Select Settings (gear icon) and “Logout”
• Connect to Wi-Fi:
  • Access the alternative connectivity interface by tapping the top left corner of the display 6 times during the Board logo animation (quick video here)
• Select "Network & Internet"
  • Connect to your preferred network
• Proceed with your Board setup
• Create your Board account or sign-in using your existing account to continue setup

If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live,  you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.