My piece isn't working correctlyUpdated 2 months ago

If a piece isn’t being recognized or responding as expected, try the following:

• Remove the shipping film on your Board

  • The piece technology will not work with the shipping film on. The Board does not need (and does not work with) a screen protector but has undergone significant testing to ensure it’s scratch and spill-resistant.

  • You may need to gently lift the wooden frame to remove it.

• Place the piece glyph-side down

  • Each piece has a unique symbol on the bottom called a glyph. Always place pieces glyph-side down so Board can detect your moves.

  •  See the pictures below to ensure you are using your piece the right way. 

If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live,  you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.