I can't connect to Wi-Fi during set-upUpdated a month ago

If you’d prefer to connect with us to get set up,  you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.

• Logout: If you have already logged into your Board, logout.

• Make sure you are logged into the owner profile

• Select the menu icon in the upper right corner

• Select Settings (gear icon) and “Logout”
  
  

• Connect to Wi-Fi:

• Access the alternative connectivity interface by tapping the top left corner of the display 6 times during the Board logo animation (quick video here)
• Select "Network & Internet"
• Connect to your preferred network
  
  

• Proceed with your Board setup:

• Create your Board account or sign-in using your existing account to continue setup

A software update has been released, so once your Board completes setup, WiFi connectivity should work as expected and you shouldn’t hit this again!


If you're unable to access the alternative connectivity interface following the above instructions, please see here.

If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live,  you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.