Alternate Connectivity Interface (OS <1.3.8)Updated a month ago

If you were unable to access the alternate connectivity interface via the previous steps, please see below.

If you’d prefer to connect with us to get set up, you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.

• Logout: If you have already logged into your Board, logout.

• Make sure you are logged into the owner profile

• Select the menu icon in the upper right corner

• Select Settings (gear icon) and “Logout”
  
  

• Connect to Wi-Fi:

• Access the alternative connectivity interface as shown in this short video

• Select "Network & Internet"

• If needed, toggle off "Airplane mode"

• Connect to your preferred network
  
  

• Date and Time: If the network shows “limited connectivity,” check that the date and time are accurate.

• Select “System” then “Date & Time”

• If the date/time are incorrect, disable “Set time automatically”

• Manually update the date and time

• Reconnect to your preferred network
  
  

• Restart your Board:

• Hold down the round, center power button

• Select "Restart" when prompted
  
  

• Proceed with your Board setup

• Create your Board account or sign-in using your existing account to continue setup

A software update has been released, so once your Board completes setup, WiFi connectivity should work as expected and you shouldn’t hit this again!

If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live,  you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.