OS 1.5.0< - I can't connect to Wi-Fi after the initial set-upUpdated a month ago
If you’d prefer to connect with us to get set up, you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.
If your software version is 1.5.0 or higher:
- Forget and reconnect to your network
- In Wi-Fi settings, select your network and tap "Forget"
- Reconnect and re-enter the password
- If that doesn’t work, power off and unplug your Board.
- Unplug your Board from your power outlet for 5 minutes
- Power on and restart your Board
If your OS version is 1.3.8 or greater and the above does not work, please try these additional troubleshooting steps.
If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live, you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.