OS <1.3.8 - I can't connect to Wi-Fi after the initial set-upUpdated a month ago

If you’d prefer to connect with us to get set up, you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.

If your software version is less than 1.3.8

• Logout: If you have already logged into your Board, logout.
  • Select the menu icon in the upper right corner
  • Select Settings (gear icon) and “Logout”
    
    
• Connect to Wi-Fi:
  • Access the alternative connectivity interface as shown in this short video
  • Select "Network & Internet"
  • If needed, toggle off "Airplane mode"
  • Select "Internet" and connect to your preferred network
    
    
• Date and Time: If the network shows “limited connectivity,” check that the date and time are accurate.
  • Select “System” then “Date & Time”
  • If the date/time are incorrect, disable “Set time automatically”
  • Manually update the date and time
  • Reconnect to your preferred network 
    
    
• Restart your Board:
  • Hold down the round, center power button
  • Select "Restart" when prompted
    
    
• Proceed with your Board setup
  • Create your Board account or sign-in using your existing account to continue setup 

If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live,  you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.