I can’t download gamesUpdated 2 months ago

• Ensure your Internet connection is stable. 

  • From the Library, tap the Settings menu in upper right

  • Tap the Network icon 

• Restart your Board:

  • Hold down the round, center power button

  • When prompted, select "Restart"

• If the issue continues, please try a factory reset. Make sure you are signed into the primary profile.

  • From the Library, tap the Settings menu in the upper right

  • Tap the System (gear) icon

  • Select "Factory Reset"

  • Sign in when prompted and reattempt download

  • Note that a factory reset will delete any saved games associated with your user account.

If you continue to have trouble, please send an email to [email protected] with a photo or video of what you are seeing and the email used to place the order. If you’d prefer to connect with us live,  you can always schedule a call with our team here, or let us know a better time to reach you and we’ll give you a call.